SBL-LTY-00107 when Redeeming Points for a Member with Sufficient Points Available (Doc ID 855832.1)

Last updated on APRIL 04, 2025

Applies to:

Siebel Loyalty Manager - Version 7.7.2.8 SIA [18379] and later
Information in this document applies to any platform.

When attempting to process a redemption transaction, for a member that has sufficient points, the transaction is rejected with the next error:

SBL-LTY-00107: There are not sufficient points available to redeem.

The member has enough available points in "Available Points" information in applet "LOY Member Form Applet - Short".

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In this Document

Symptoms

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