Data Validation Manager not Working Properly on Pick Applets (Doc ID 859858.1)

Last updated on AUGUST 20, 2017

Applies to:

Siebel Sales Enterprise - Version 8.0 [20405] and later
Information in this document applies to any platform.
***Checked for relevance on 08-Aug-2014***

Symptoms


Data Validation Manager functionality does not seem to work properly on pick applets.

The Contact field in Service Request Detail Applet has a pick applet. We have a runtime event configured on the pick applet's writerecord event. This event calls an action set which uses the Data Validation Manager rule set of throwing an error message if some fields are not populated. The end result is that it displays the message even if all the field values have been selected. It does not seem to sense that the all the fields have values and thus continues to throw the error.

Cause

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