Not Able To Update Null Values From Incoming Record To Base Table Record When Running UCM Batch

(Doc ID 863105.1)

Last updated on APRIL 13, 2015

Applies to:

Siebel Universal Customer Master - Version 7.8.2 SIA [19213] and later
Information in this document applies to any platform.
***Checked for relevance on 17-Nov-2011***
***Checked for relevance on 07-May-2013***
***Checked for relevance on 14-Apr-2015***

Symptoms

The customer requirement is to allow null values to be updated for account/address fields when loaded using Siebel UCM Batch Data Management (BDM) workflow process / UCM Batch Manager component running UCM Batch Process workflow process.

Example: When a field (say Alias Name) is updated to null in the SDH table, BDM should update the base table for Alias Name with null. Currently null values are not updated by BDM.

Cause

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