Can't Logon to the Siebel Dedicated Web Client: SBL-SEC-10018: Can't load sscddcli.dll (SBL-GEN-02500) and SBL-SEC-10001 (Doc ID 869062.1)

Last updated on MARCH 08, 2017

Applies to:

Siebel System Software - Version 8.0 [20405] and later
Information in this document applies to any platform.

Symptoms

 

Customer reported the following:

It is not possible to log on to the Siebel CRM application using a Siebel Dedicated Web Client on one of the Application Servers in his Siebel environment. He changed all the parameters in the Siebel dedicated client CFG file found in WebClient\BIN\ENU folder.
There is no encryption software used.

From the log, the following errors were found:
GenericLog GenericError 1 000000024a6f0a10:0 2009-07-29 15:23:31 (secmgr.cpp (2486) err=4597538 sys=127) SBL-SEC-10018: Can't load sscddcli.dll(SBL-GEN-02500)

GenericLog GenericError 1 000000024a6f0a10:0 2009-07-29 15:23:31 (secmgr.cpp (2558) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

ObjMgrSessionLog Error 1 000000024a6f0a10:0 2009-07-29 15:23:31 (physmod.cpp (9244)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.

Cause

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