Characters appearing as question marks in BI Publisher reports (Doc ID 871748.1)

Last updated on JULY 20, 2016

Applies to:

Siebel Reports - Version 8.1.1 [21112] and later
Siebel CRM - Version 8.1.1.8 [23012] to 8.1.1.8 [23012] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 26-Nov-2013***

Symptoms

We use the BIP reports within Siebel to generate process documents in many different languages. Therefore we created Rich-Text templates and xliff files for each report and each language. It was necessary to create an own template for each country because the templates may differ from country to country.
Currently we face the problem, that special characters in some languages (e.g Poland) are displayed as questionmarks “?” when invoking the report out of the application

Within the Siebel application we have one record per report per language. Each record has assigned it’s own .rtf and .xlf file. Example:

Report Name     Template            XLIFF
ReportOne DEU   ReportOne_DEU.rtf   ReportOne_DEU.xlf
ReportOne PLK   ReportOne_PLK.rtf   ReportOne_PLK.xlf
ReportTwo DEU   ReportTwo_DEU.rtf   ReportTwo_DEU.xlf
ReportTwo PLK   ReportTwo_PLK.rtf   ReportTwo_PLK.xlf

Cause

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