Siebel Component offline issue (Doc ID 872743.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 7.7.1 SIA [18306] to 7.7.2.8 SIA [18379] [Release V7]
Information in this document applies to any platform.
***Checked for relevance on 18-Mar-2013***

Symptoms


The Component Group -> Communication Manager is Part Offline on Server "ss4"

When referred to the Components in that component group -> there are 5 components out of with 2 are online and 3 are offline.

Online:
======
Comm Inbound Receiver
Comm Session Mgr

Offline:
=====
Comm Inbound Process
Comm Outbound Mgr
Comm Configuration Mgr

Customer said that because of this, the server is not able to process the Comm requests.

Cause

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