Last updated on MARCH 02, 2017
Applies to:
Siebel Call Center - Version 7.7.1 SIA [18306] to 7.7.2.8 SIA [18379] [Release V7]Information in this document applies to any platform.
***Checked for relevance on 18-Mar-2013***
Symptoms
The Component Group -> Communication Manager is Part Offline on Server "ss4"
When referred to the Components in that component group -> there are 5 components out of with 2 are online and 3 are offline.
Online:
======
Comm Inbound Receiver
Comm Session Mgr
Offline:
=====
Comm Inbound Process
Comm Outbound Mgr
Comm Configuration Mgr
Customer said that because of this, the server is not able to process the Comm requests.
Cause
Sign In with your My Oracle Support account |
|
Don't have a My Oracle Support account? Click to get started |
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms