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Siebel Component offline issue (Doc ID 872743.1)

Last updated on JANUARY 30, 2022

Applies to:

Siebel Call Center - Version 7.7.1 SIA [18306] to SIA [18379] [Release V7]
Information in this document applies to any platform.


The Component Group -> Communication Manager is Part Offline on Server "ss4"

When referred to the Components in that component group -> there are 5 components out of with 2 are online and 3 are offline.

Comm Inbound Receiver
Comm Session Mgr

Comm Inbound Process
Comm Outbound Mgr
Comm Configuration Mgr

Customer said that because of this, the server is not able to process the Comm requests.


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