Web service call fails with “CIF Transaction Mgr Failed to find parameter External System Id(SBL-IAI-00519)” (Doc ID 872768.1)

Last updated on AUGUST 16, 2016

Applies to:

Siebel Universal Customer Master - Version 8.1.1 SIA [21111] and later
Information in this document applies to any platform.



Symptoms


A customer installed QF0009 in a 8.1.1 SIA environment and was trying to invoke the getOrganization operation on the inbound web service Organization Service. The EAI OM task fails with the following error:

“CIF Transaction Mgr Failed to find parameter External System Id(SBL-IAI-00519)

Error invoking service 'UCM Transaction Manager', method 'SOAPExecute' at step 'Transaction Manager'.(SBL-BPR-00162)”


Cause

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