Port in Use / Blocked - Cannot access FSMSrvr (or other component) through SRBroker - SISNAPI Error - HP-UX / HP Open View
(Doc ID 875068.1)
Last updated on JUNE 21, 2023
Applies to:
Siebel Financial Services CRM - Version 7.8.2.6 SIA [19230] and laterHP-UX Itanium (32-bit)
HP-UX PA-RISC (32-bit)
HP-UX PA-RISC (64-bit)
HP-UX Itanium
One or more Siebel components become unavailable, even if their logs show they are running
SRBRoker log shows errors like
SBL-SRB-00041: Could not send a SISNAPI hello message
Symptoms
In this particular case, the FSMSrvr component registered with port 49179 when the Siebel Server started up
netstat -an | grep 49179
showed
tcp 0 0 127.0.0.1.49179 *.* LISTEN tcp 0 0 *.49179 *.* LISTEN tcp 0 0 127.0.0.1.49179 127.0.0.1.924 ESTABLISHED tcp 0 0 127.0.0.1.924 127.0.0.1.49179 ESTABLISHED
The Siebel component binds with * (bold),
The binds to localhost (127.0.0.1) are from other software using the same port - in this case, HP Open View.
SRBroker requests don't reach the Siebel component, in this case FSMSrvr.
Note that this is not limited to any specific component name - it can affect any Siebel Component whose port number from the enterprise log is used by a different process; another customer for example reported the same problem for WfProcBatchMgr that suddenly stopped processing (repeating component) requests.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |