SBL-SEC-10018: Operations error when using LDAPSecAdpt against root BaseDN of an Active Directory

(Doc ID 879588.1)

Last updated on AUGUST 04, 2016

Applies to:

Siebel System Software - Version 8.0 [20405] and later
Siebel CRM - Version 8.1.1.11 [23030] to 8.1.1.11 [23030] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 27-SEP-2012***
*** Checked for relevance on 28-FEB-2014 ***

Symptoms

When using the LDAPSecAdpt to authenticate against an Active Directory server with the BaseDN set to the root level, the Siebel application will not come up.  Examination of the Security Adapter logs shows an error pattern similar to the following when trying to search for the UserDN:

SecAdptLog API Trace 4 000000084a7719a0:0 2009-08-03 16:38:07 Ldap Utility: GetUserDn. Username=ANONUSER, Attribute=sAMAccountName, BaseDN=DC=xxxx,DC=xxxx
SecAdptLog 3rdpartyTrace 3 000000084a7719a0:0 2009-08-03 16:38:08 ldap_search_s(1094aa0, DC=thcg,DC=net, LDAP_SCOPE_BASE, (sAMAccountName=ANONUSER), ...) returns 1.
SecAdptLog 3rdpartyTrace 3 000000084a7719a0:0 2009-08-03 16:38:08 ldap_msgfree (10957f8)
SecAdptLog 3rdpartyTrace 3 000000084a7719a0:0 2009-08-03 16:38:08 ldap_unbind(1094aa0) returns 0.
SecAdptLog Memory Mgmt Trace 5 000000084a7719a0:0 2009-08-03 16:38:08 LDAP SecurityFreeErrMessage8, ErrMessage=c822828.
GenericLog GenericError 1 000000084a7719a0:0 2009-08-03 16:38:08 (secmgr.cpp (2486) err=4597538 sys=0) SBL-SEC-10018: Operations error
GenericLog GenericError 1 000000084a7719a0:0 2009-08-03 16:38:08 (secmgr.cpp (2558) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 000000084a7719a0:0 2009-08-03 16:38:08 (physmod.cpp (9244)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrSessionLog Error 1 000000084a7719a0:0 2009-08-03 16:38:08 (model.cpp (5886)) SBL-DAT-00565: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrCTLog Error 1 000000084a7719a0:0 2009-08-03 16:38:08 (ctxtmgr.cpp (4493)) SBL-SVC-00208: Please login first.

Cause

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