Campaign Load fails with 'GetJobInfo' is expecting a response but no response was received. (Doc ID 880994.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing Enterprise - Version 7.8.2 SIA [19213] and later
Information in this document applies to any platform.

Symptoms

An error occurs during campaign load process. Workflow process log files show :

ObjMgrBusServiceLog InvokeMethod 4 000000c34a111138:0 2009-05-18 16:53:47 Business Service 'EAI HTTP Transport' invoke method 'SendReceive' Execute Time: 120.515 seconds.
ObjMgrBusServiceLog InvokeMethod 4 000000c34a111138:0 2009-05-18 16:53:47 End: Business Service 'EAI HTTP Transport' invoke method: 'SendReceive' at 14b0ddc0
ObjMgrLog Error 1 000000c34a111138:0 2009-05-18 16:53:47 (binding.cpp (312)) SBL-EAI-04311: Operation 'getJobInfo' is expecting a response but no response was received.
ObjMgrBusServiceLog InvokeMethod 4 000000c34a111138:0 2009-05-18 16:53:47 Business Service 'JobManagementServiceSoap' invoke method 'getJobInfo' Execute Time: 120.516 seconds.

Cause

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