Generating Output Lists for Campaigns with multiple Segments and Lists (Doc ID 883312.1)

Last updated on OCTOBER 05, 2015

Goal


Create a campaign as:
- at least 1 segment (ex. Canadian residents and US residents)
- 1 list containing Siebel contacts/employees (internal employees)

Q1) How will the output file be created and be sent to the mail vendor?

Q2) Will there be only one file sent to the mail vendor containing all the contacts from the segments and lists? Or there will be one file for each segment and list?

Q3) If multiple files will be generated (one for each segment), is there a way to disperse/distribute the contacts from a list? The idea is the determine the number of days it will take for the mail offer to be received by customers by including selected employees in the recipients of the mail offer.

Q4.A) Is there a way to create a wave for a campaign based on a different criteria (aside from percentage)?

Q4.B) The requirement is to specify a delay on sending the output file to the mail vendor based on the following:
- Segment (mail offers will be sent first to all Canadian residents because it will take several days before they can receive the offer as compared to the local residents (US residents).
- VIP customers (mail offers will be sent first to the VIP customers)



Solution

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