Unable to Call Custom Business Service From a Workflow (Doc ID 884218.1)

Last updated on DECEMBER 01, 2016

Applies to:

Siebel Tools - Version 8.1.1 [21112] and later
Information in this document applies to any platform.
Checked for Relevance on 25-12-2013

Symptoms

When attempting to run a simulation of the workflow, in the step to call a custom Business Service, the following error occurs.

"Unable to create the Business Service 'DVA - DeDuplication'(SBL-DAT-00227)
--
Could not find 'Class' named 'DVA - DeDuplication'. This object is inactive or nonexistent.(SBL-DAT-00144)"

The issue can be reproduced at will with the following steps:
1. Customer created a new BS of class CSSService
2. Compiled the Business Service
3. Created a WF with a step to call the BS created on step 1
4. Running WF simulator error occurs

Cause

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