SBL-EAI-04116 Errors during Campaign Load or Launch

(Doc ID 885654.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.0.0.1 SIA [20408] and later
Information in this document applies to any platform.
***Checked for relevance on 01 May 2016***


Symptoms

Some campaign launches are failing with the following error:

HTTP Internet Exception during 'Data Send': 'The connection with the server was reset', code: '12031'(SBL-EAI-04116)

this occurs during the list generation at the step "Send Offers / Vendor Lists"

It usually occurs after about 10-20 minutes of processing.

Cause

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