SBL-APS-00215 Error Pops Up When Click On 'Add Item' In Sample Database (Doc ID 886073.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eConfigurator - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms


Customer is getting the following error message when trying to add a promotion through "Add Item" button.

ERROR MESSAGE:
----------------------

"[1] Error invoking service "Context Service" method "GetRowSetData" at step "Get Row Set". (SBL-BPR-00162)
[2] ISS Context Service Error: Variable Map "" could not be loaded.(SBL-APS-00215)"

REPRODUCIBLE STEPS:
----------------------------

1. Create new order for "Bevan, Christine" Account.
2. Browse the catalog and select 3 Room Satellite Dish 89.99 Promotion.
3. Click on "Add Item" button. Error pops out as follows:

[1] Error invoking service "Context Service" method "GetRowSetData" at step "Get Row Set".(SBL-BPR-00162)
[2] ISS Context Service Error: Variable Map "" could not be loaded.(SBL-APS-00215)

4. Click on "OK" button. 4 Line Items are added but missing the 3 Room Satellite Dish 89.99 Promotion
5. The same error is occurring upon clicking on "Customize" button for OOTB products also.

EXPECTED BEHAVIOR:
--------------------------

"Add Item" should add the selected product or promotion to the Order.

ACTUAL BEHAVIOR:
------------------------

"Add Item" of a promotion is throwing the above error and also not adding the promotion but adding other line items.

ENVIRONMENT DETAILS:
-----------------------------

Customer is having this issue with the vanilla srf of 8.1.1 SIA connected to sample database also.

BUSINESS IMPACT:
----------------------

Not able to add the promotions and not able to work on orders due to this issue.

Cause

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