USER PREFERENCE FILE CORRUPTION (Doc ID 889626.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Call Center
Siebel CRM - Version 8.1.1.11.11 [IP2013] to 8.1.1.11.11 [IP2013] [Release V8]
Information in this document applies to any platform.
Checked For Relevance 14th July 2014

Symptoms


To acheive a goal of stabilizing the user experience in an environment where there is occasional corruption of user preference files.  Specifically, how to retain some of the information contained in the file in the event of a corruption, strategy for backup (possible recovery) and a better understanding in general of the architecture.

Cause

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