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CAN'T RUN CONFIGURATION WIZARD ON QUADCORE PROCESSOR...CRASHES WITH JAVA ERROR (Doc ID 943424.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version: 8.0 [20405] - Release: V8
Information in this document applies to any platform.

Symptoms


Comments
--------
Enterprise configuration wizard is crashing, while creating Gateway.

The following error is found

# An unexpected error has been detected by HotSpot Virtual Machine:
#
# SIGSEGV (0xb) at pc=0x704677bf, pid=4395, tid=1898175392
#
# Java VM: Java HotSpot(TM) Server VM (1.5.0_01-b08 mixed mode)
# Problematic frame:
# C [libsslcrsa.so+0x117bf]
# An error report file with more information is saved as hs_err_pid4395.log

Configuration of Siebel Web Server extension on Oracle HTTP Server also fails. This is the callstack:

(gdb) where
#0 0xb576850e in SHATransformI32_3 () from /opt/oracle/oracle_http_server/ohs/lib/libsslcrsa56.so
#1 0x00aa3820 in __malloc_initialize_hook () from /lib/tls/libc.so.6
#2 0x00000020 in ?? ()
#3 0x00aa1ff4 in ?? () from /lib/tls/libc.so.6
#4 0x00200246 in searchttl () from /lib/libnsl.so.1
Cannot access memory at address 0xe3d3fbff

Cause

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In this Document
  Symptoms
  Cause
  Solution

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