ESD unable to open Template File (Doc ID 944316.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing Server - Version 7.7.1 [18306] to 8.2.2.4 SIA [23030] [Release V7 to V8]
Information in this document applies to any platform.
***Checked for relevance on 28-Oct-2013***


Goal

During a campaign launch of an email campaign, users may find errors in WfprovMgrxxx.log file or ESD.log file :

ObjMgrBusServiceLog Error 1 000017784a707c0a:0 2009-09-10 16:45:28 (outdisp.cpp (209)) SBL-EAI-04308: Operation 'createMailing' of Web Service 'urn:xml-send-mailing.SendMailingService' at port 'SendMailing' failed with the following explanation: "Can't open template file: F:\Marketing\EmailOfferContent\1-E24G-09102009044528PM.mime (The system cannot find the path specified)".

2009-09-16 17:23:10,271 [http-8090-Processor25] ERROR SoapServlet Encountered fault!
com.siebel.sem.esd.EsdSoapException: Can't open template file: \\SATURN_PROD\Siebel_Test\fs\Marketing\EmailOfferContent\1-E24G-09162009052309PM.mime (Logon failure: unknown user name or bad password)

Cannot create mailing subdirectory c:\program files\esd\state_dir\mailings\00000000\




Solution

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