ESD unable to open Template File
(Doc ID 944316.1)
Last updated on MARCH 20, 2025
Applies to:
Siebel Marketing Server - Version 7.7.1 [18306] to 8.2.2.4 SIA [23030] [Release V7 to V8]Information in this document applies to any platform.
Goal
During a campaign launch of an email campaign, users may find errors in WfprocMgrxxx.log file or ESD.log file :
ObjMgrBusServiceLog Error 1 000017784a707c0a:0 2009-09-10 16:45:28 (outdisp.cpp (209)) SBL-EAI-04308: Operation 'createMailing' of Web Service 'urn:xml-send-mailing.SendMailingService' at port 'SendMailing' failed with the following explanation: "Can't open template file: F:\Marketing\EmailOfferContent\<Row Id>-xxxxxxxxxxxxxxxxx.mime (The system cannot find the path specified)".
2009-09-16 17:23:10,271 [http-8090-Processor25] ERROR SoapServlet Encountered fault!
com.siebel.sem.esd.EsdSoapException: Can't open template file: \\SATURN_PROD\Siebel_Test\fs\Marketing\EmailOfferContent\<Row Id>-xxxxxxxxxxxxxxxxx.mime(Logon failure: unknown user name or bad password)
Cannot create mailing subdirectory c:\program files\esd\state_dir\mailings\00000000\
Solution
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In this Document
| Goal |
| Solution |
| References |