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eConfigurator Session Times out after 20 minutes Error: Not connected to the server. (SBL-SVC-00203), for Remote Product Configurator (Doc ID 946974.1)

Last updated on AUGUST 15, 2018

Applies to:

Siebel eConfigurator - Version 7.7.1 SIA [18306] and later
Information in this document applies to any platform.
Checked for relevance on 17/12/2014
***Checked for relevance on 02-06-2016***
***Checked for relevance on 15-08-2018***

Symptoms

 

Upon launching the eConfigurator session, after leaving it idle for around 20 minutes, trying to to select a product (for example: selecting a checkbox). Upon doing this, encountered an error popup with this message: Not connected to the server. (SBL-SVC-00203) 70*SBL-SMI-00107: Internal: The context for the given task was not found.1*013*smimtpool.cpp3*8090*0*0*0* 70*SBL-SMI-00107: Internal: The context for the given task was not found.1*013*smimtpool.cpp3*9910*0*0*0*. Econfigurator session actually times out and hence this error occurs.

 

 

 

Changes

 

Cause

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