Bulk Request/Order Stays in "In Process" Status and Never Completes. (Doc ID 949003.1)

Last updated on JANUARY 05, 2017

Applies to:

Siebel Bulk Order Capture - Version 8.0.0.7 SIA [20426] and later
Information in this document applies to any platform.
Checked for relevance 03-AUG-2015

Symptoms

When submitting a bulk request, sometimes the status of the Bulk Request stays "In Progress" status and never completes. Navigating to Administration - Server Management > Tasks view shows that the Workflow failed, and the following is observed in the WfProcMgr log file:

ObjMgrBusServiceLog InvokeMethod 4 0002bb6f4a1e2f4a:0 2009-07-24 20:08:32 Begin: Business Service 'ABO Bulk Request Processing Service' invoke method: 'GetObject' at 838bba0
ObjMgrBusServiceLog Error 1 0002bb6f4a1e2f4a:0 2009-07-24 20:08:32 (brprocsvc.cpp (322)) SBL-ISS-00600: Internal Error: .

................

GenericLog GenericError 1 0002bb6f4a1e2f4a: 0 2009-07-24 20:08:32 Object manager error: ([0] The argument 'Type' Step 'Get Action Set' has not been correctly initialized or does not return valid data. ( SBL-BPR-00107) (0x67006b))
GenericLog GenericError 1 0002bb6f4a1e2f4a: 0 2009-07-24 20:08:32 ((0) err = 2818155 sys = 6750315) SBL-OMS-00107: Object manager error: ([0] The argument 'Type' Step 'Get Action Set' has not been correctly initialized or does not return valid data. (SBL-BPR-00107) (0x67006b))
GenericLog GenericError 1 0002bb6f4a1e2f4a: 0 2009-07-24 20:08:32 (bsvcmgr.cpp (1384) err = 2818251 sys = 0) SBL-OMS-00203: Error 6750315 invoke the method "RunProcess" for Business Service " Workflow Process Manager "
GenericLog GenericError 1 0002bb6f4a1e2f4a: 0 2009-07-24 20:08:32 (bsvcmgr.cpp (1227) err = 2818251 sys = 0) SBL-OMS-00203: Error 6750315 invoke the method "RunProcess" for Business Service " Workflow Process Manager "

Cause

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