Outbound Emails in Siebel 7.8, errors : SBL-BPR-00162, SBL-CMO-00116, SBL-CMO-00146

(Doc ID 950032.1)

Last updated on NOVEMBER 28, 2016

Applies to:

Siebel Email Response - Version 7.8.2.12 SIA[19247] and later
Information in this document applies to any platform.
The Errors:

"(SBL-BPR-00162)--(SBL-CMO-00116)--(SBL-CMO-00146)--(0xffff)" "Error invoking service 'Outbound Communications Manager', method 'CreateRequest' at step 'Send Email to Report Email Address'.(SBL-BPR-00162)--

Unable to process request 2-94PS5 due to an invalid communication template.(SBL-CMO-00116)--Cannot get attachment file "Asset Number" associated with communication template 1-8SU5.(SBL-CMO-00146)
--Unable to load message 0xffff
Parameter 1 = (SBL-GEN-00000)".

This error comes when the policy triggers which further invokes the Custom Correspondence WF.


Symptoms

 
Unable to send an outbound email

Changes

none

Cause

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