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Cannot find XML namespace declaration for prefix and HTTP 500 (Doc ID 952527.1)

Last updated on JANUARY 30, 2022

Applies to:

Siebel CRM - Version 8.0 [20405] and later
Information in this document applies to any platform.


When using outbound web services to get session details, it’s working fine when you pass correct username and password

However when sending invalid username and password, SOAP Response contained fault parameters. Siebel cannot handle the error response and failed when XML Hierarchy Converter tried to convert the response into hierarchy:

Error invoking service 'SessionCreatePortType', method 'SessionCreateRQ' at step 'Business Service 1'.(SBL-BPR-00162)
Cannot find XML namespace declaration for prefix 'eb'(SBL-EAI-10001)

 Note, the namespace declaration was present in the response message. 


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