Marketing Email Campaign Launch Errors (Doc ID 969493.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Siebel Campaigns - Version 8.0.0.5 SIA [20420] and later
Information in this document applies to any platform.
***Checked for relevance on 30-Sep-2013***

Symptoms

In an environment with 2 Workflow Process Managers (WfProcMgr) on 2 different Siebel Servers are servicing Marketing campaign load and launch requests, the following error is observed when load/launch requests are routed to one particular WfProcMgr:

------------------
Error Message
------------------

Error/Warning : Error invoking service 'Wave Execution', method
'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)
--
Parameter had illegal value of NULL(SBL-NUT-00002)
------------------------------------------------
Also, in the log file, the following was observed:

pOutStream had illegal value (NULL)
------------------------------------------------

This only happens for load/launch requests serviced by one of the 2 servers. And always during one of the points in processing where the load or launch workflow is manipulating a file. For one of the servers, all requests serviced by the WfProcMgr running on this machine complete successfully.


Cause

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