Save As Template For Quick Fill Templates (Doc ID 972559.1)

Last updated on JUNE 26, 2015

Applies to:

Siebel Call Center - Version 7.7.2.9 [18382] and later
Information in this document applies to any platform.

Goal

1. When we use "Save as Template" menu method, the application will create a new record in Quick Fill template. Is it possible to create a template directly on Quick Fill template? I did not see new button enable on the applet "Quick Fill Template Admin List Applet". As per our requirement we need to enable a new button on this applet. Please advise whether is feasible.

2. Can we restrict the quick fill access (creation of templates) based on positions?

3. When we use "Save as Template", the application creates a Template and Some Fields under that. When verified, it is copying only a few fields from the Service Request Business Component. Can you define which fields will be copied when we use the "Save as Template" option?



Solution

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