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OM Crashes on large number of GetWebImage calls - CSSSWELoginMgr::GetWebImageData() (Doc ID 973610.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 7.8.2.3 SIA [19221] and later
Information in this document applies to any platform.
***Checked for relevance on 20-Aug-2013***

Symptoms

Customer was encountering crashes, they happened every Monday when the Siebel Web Server and Siebel Server are bounced.

Below is the call stack related to the crashes:

Unmangled stack:


?7f8e15ec void SSstring::InitAllocBuffer(int) (6787e1d8, 12121ab6, 6787de3c, 0, 6e20dbe4, 1) + b4
?7f8e26a4 unsigned short*SSstring::GetWriteBuffer(int) (6787e1d8, 12121ab6, 6787dec4, 6787deac, 0, 0) + 94
?6e257630 SSstring&AppendHelper(SSstring&,int,CSSSWEUtilString::Key**,bool) (6787e1d8, 3, 6787de3c, 1, 6e20dbe4, 23957c) + d8
?6e2590cc SSstring&CSSSWEUtilString::Assign(SSstring&,CSSSWEUtilString::Key,CSSSWEUtilString::Key,CSSSWEUtilString::Key) (6ec8, 6787dedc, 6787dec4, 6787deac, 6c00, 6e49260c) + 48
?6e20e09c int CSSSWELoginMgr::GetWebFileData(const SSstring,SSstring&,const SSstring,const SSstring,int&) (d8d9400, b9252b0, 6787e1d8, b128e50, d8d9400, 6e53380e) + 468
?6e20dbe4 void CSSSWELoginMgr::GetWebImageData(const SSstring,SSstring&,SSstring,int&) (9abb5b8, 6787e0d4, 6787e1d8, 6787e0d0, 6787e1d4, 7b66120) + 44
?6e0068d0 void CSSSWEFrameMgrInternal::GetWebImageData(const SSstring,SSstring&,SSstring,int&) (998e858, 6787e1d0, 6787e1d8, 6787e1cc, 6787e1d4, 6787e0d4) + 34
?6e1dcbf8 unsigned short CSSServiceSWEIface::DoInvokeMethod(const unsigned short*,const CCFPropertySet&,CCFPropertySet&) (b2a5d60, 90ac344, 7f99c89c, 6787e5a0, 7f99c8a0, 0) + 1a8
?7417c228 unsigned short CSSService::InvokeMethod(const unsigned short*,const CCFPropertySet&,CCFPropertySet&) (b2a5d60, 90ac344, 6787e5a4, 6787e5a0, 6e1dca50, 6787e334) + 268
?7b76a628 int CSSSIOMSession::ModInvokeSrvcMethod(const unsigned short*,const unsigned short*,const unsigned short*,SSstring&) (a84dae0, 0, 90ac344, b821d04, 6787e668, 6787e5a4) + b0
?7b771290 int CSSSIOMSession::RPCMiscModel(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*,int&,void*) (a84dae0, 488, 4d0, 0, 9a70700, 80ce090) + 5b8
?7b7682d4 int CSSSIOMSession::HandleRPC(SISOMRPCCode,SISOMArgType,unsigned long,CSSSISOMRPCArgList*,CSSSISOMRPCArgList*,int&,void*) (a84dae0, 1fb, 0, 0, 7896230, 80ce090) + 8e4
?7b7ef104 unsigned short CSSClient::HandleOMRPC(CSSClientReq*) (9029768, 6787eb88, 7b7679f0, 0, 7faadff0, 0) + 7c
?7b7ecd78 unsigned short CSSClient::HandleRequest(CSSClientReq*) (9029768, 6787eb88, 8c8, 7b805aa0, 87c0b00, 7b8039dc) + c4
?7b7e87ac int _HandleMsg(CSSClient*,CSSClientReq*) (9029768, 6787eb88, 9029768, 87c0b00, 0, 0) + c0
?7b7e94e4 int SOMMTServer::SessionHandleMsg(smiSisReq*) (4e5480, 7896230, 7b7e9334, 6787eb20, 6787eb88, 52908) + 1b0
?0003662c int smiMainThread::CompSessionHandleMsg(smiSisReq*) (4d16d8, 7896230, 3, 2, 2, 0) + 158
?00054ec8 int _smiMessageQ::ProcessMessage(_smiMsgQItem*,unsigned long,int) (a06c28, a77c770, 0, 0, 88de4, 0) + 900
?0005391c int _smiMessageQ::ProcessRequest(void*,void*,void*&) (9e1f790, ad682e8, 7d6cbb8, 6bc, 400, 90a70) + 264
?00049dc4 int _smiWorkQueue::ProcessWorkItem(void*,void*,void*&) (a06d48, 9e1f790, ad682e8, 7d6cbb8, 4d16d8, 536b8) + e0
?000498f4 int _smiWorkQueue::WorkerTask(void*) (a06d48, 200c00, 0, a190d28, 0, 6787f718) + 32c
?0003aaec int SmiThrdEntryFunc(void*) (b4103a0, 80215, 495c8, 91333e8, 0, 6787f898) + 514
?7f6f453c ???????? (b498c68, 16b, b498c68, b498c68, 0, 17287c)
?7f6f45ac ???????? (b498c68, 7fb827d8, 0, 782adf0, 7f6f45a8, 1)
?7f215170 unsigned _AfxThreadEntry(void*) (67c7e02c, 8166090, 0, 1, 0, 17287c) + 100
?7df6eca4 void MwThread(void*) (1, 0, 1, 0, 7e068258, 782adf0) + 23c
?7dcc04f4 _lwp_start (0, 0, 0, 0, 0, 0

The corresponding FDR is showing many GetWebImage invocations as shown below:

 ...
709826 363 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 187325792 0 Web Engine Interface GetWebImage
709827 363 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 187325792 0 Web Engine Interface GetWebImage
709828 363 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 187325792 0 Web Engine Interface GetWebImage
709829 363 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 187325792 0 Web Engine Interface GetWebImage
709830 363 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 187325792 0 Web Engine Interface GetWebImage
709831 363 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 187325792 0 Web Engine Interface GetWebImage
709832 363 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 187325792 0 Web Engine Interface GetWebImage
709833 363 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SVC_INVOKE Service Invoke Method 187325792 0 Web Engine Interface GetWebImage
717287 363 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0


 

Cause

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In this Document
Symptoms
Cause
Solution


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