eConfigurator Error SBL-CFG-00156/SBL-ORD-00116 When Clicking Done Button in Configurator User Interface (Doc ID 975923.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Configurator - Version 8.1.1 SIA [21111] to 8.1.1.1 SIA [21211] [Release V8]
Information in this document applies to any platform.
Checked for relevance 15/07/2014

Symptoms

Users experienced the following error intermittently when saving a changed product configuration for an offer. This is executed by clicking on button 'Done' in the eConfigurator UI.

ObjMgrBusServiceLog Error 1 000005da4a270e9c:0 2009-06-04 18:18:04 (cxobjinstsvc.cpp (7484)) SBL-CFG-00156: Complex object instance is not loaded.

Another error can often be found in the logfile.
...Begin: Business Service 'SIS OM PMT Service' invoke method: 'Reconfigure Callback' at fb6dd60
...(pmtcfg.cpp (665)) SBL-ORD-00116: Cannot load active Business Component

Please note: Error in UI does not need to be identical with error in the logfile/s. Please check logfiles for correct error messages.

Cause

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