My Oracle Support Banner

Message "The task <Task Id> has either been shutdown or timed-out" occurs when trying to route an inbound web service call to a timed-out EAI OM task when using anonymous login. (Doc ID 985062.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel eCommunications - Version 8.1.1. and later
Information in this document applies to any platform.


Product: Siebel eCommunications
Version: 8.1.1 [21112]
OS platform: IBM AIX on POWER Systems (64-bit)
DB platform: 5.3

Statement of Issue:
Siebel submits/sends an order to Tibco. Tibco passes it onto external applications to be processed and receives a response. Tibco sends the response back to Siebel by calling 2 inbound web services, the first for customer confirmation and the second for order confirmation. Both web services invoke a workflow.

More often than not an inbound web service call does not complete correctly and an error is written to the SWSE log file.

Close(siebel.TCPIP.None.None://ptcrma01:2321/SIT_811/EAIObjMgr_enu/!1.83020.110005b.4b3221fa.00000d2d4b31a0fa) recv'd notify: The task 17825883 has either been shutdown or timed-out

Business Impact:
The fact that an inbound web service call does not complete correctly means that a Siebel order is not processed/completed correctly.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.