After Gateway Server Cluster Failover The Siebel Server Does Not Start - SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store
(Doc ID 985591.1)
Last updated on JULY 11, 2023
Applies to:
Siebel CRM - Version 8.1.1 [21112] to 16.19 [IP2016] [Release V8 to V16]Microsoft Windows x64 (64-bit)
Symptoms
After Gateway Server Cluster Failover the Siebel Server does not start, and the following error is found in the SiebSrvr.log file located under siebsrvr directory:
STEPS
1) Gateway Server is running on Node A and the Siebel Server is running on Node A, no issue is observed.
2) Take offline the Siebel Server on Node A
3) Take offline the Gateway Server on Node A
4) Move the Gateway Server to Node B, and have it online
5) Bring online the Siebel Server on Node A, it fails
6) Move the Gateway Server back to Node A
7) Bring online the Siebel Server on Node A, it works
Changes
New installation
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |