Inbound web service call fails with "Invalid external service source 'WebService'." (Doc ID 988052.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.


Symptoms


Environment:
-------------------
Product: Siebel CRM
Version: 8.1.1 SIA [21111]
OS platform: IBM AIX on POWER Systems (64-bit)
DB platform: Oracle Server - Enterprise Edition


Statement of Issue:
-----------------------------
The standard inbound web service Account has been activated. When it is called from SoapUI the call fails with an error. The same web service can be called correctly in another environment.


Error:
-------
Invalid external service source 'WebService'. Check the server configuration or the request.(SBL-UIF-00243)

Cause

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