What are the possible causes for the 'SBL-EAI-05001 OR SBL-EAI-05010: Class name incorrect or does not extend SiebelBusinessService' error in BI Publisher 8? (Doc ID 989142.1)

Last updated on JULY 20, 2016

Applies to:

Siebel Reports - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

This error message can occur under different circumstances but this document deals with the appearance of this error during interaction with the Oracle BI Publisher Server as part of a Siebel reporting solution.

The error message is indicative that calls are being made to custom Siebel Java classes which are unavailable to the Java Subsystem. As the classes are unavailable the XMLPReportServer cannot execute calls to methods within the class in question and returns an error in the logs similar to that shown below :

ObjMgrBusServiceLog Error 1 000000024b500290:0 2010-01-15 10:15:05 (javabsvc.cpp (181)) SBL-EAI-05010: Class name incorrect or does not extend SiebelBusinessService : com/siebel/data/SiebelPropertySet -- JVM Exception:java.lang.NoClassDefFoundError: com/siebel/data/SiebelPropertySet
ObjMgrBusServiceLog Error 1 000000024b500290:0 2010-01-15 10:15:05 (xmlpadaptersvc.cpp (2055)) SBL-EAI-05010: Class name incorrect or does not extend SiebelBusinessService : <?>
ObjMgrBusServiceLog Error 1 000000024b500290:0 2010-01-15 10:15:05 (xmlpdriversvc.cpp (567)) SBL-EAI-05010: Class name incorrect or does not extend SiebelBusinessService : <?>
GenericLog GenericError 1 000000024b500290:0 2010-01-15 10:15:05 Object manager error: ([0] Class name incorrect or does not extend SiebelBusinessService : <?>(SBL-EAI-05010) (0x231392))
GenericLog GenericError 1 000000024b500290:0 2010-01-15 10:15:05 ( (0) err=2818155 sys=2298770) SBL-OMS-00107: Object manager error: ([0] Class name incorrect or does not extend SiebelBusinessService : <?>(SBL-EAI-05010) (0x231392))
GenericLog GenericError 1 000000024b500290:0 2010-01-15 10:15:05 (bsvcmgr.cpp (1384) err=2818251 sys=0) SBL-OMS-00203: Error 2298770 invoking method "GenerateReport" for Business Service "XMLP Driver Service"
UI shows the following Error:
----------------------------
[1] [0] Exception in Java Business Service in stage <?> : <?>(SBL-EAI-05001) (0x231389)
[2] Object manager error: ([0] Exception in Java Business Service in stage <?> : <?>(SBL-EAI-05001) (0x231389))
[3] Error (null) invoking method "(null)" for Business Service "(null)"
Error:
-------
ObjMgrBusServiceLog Error 1 0 2013-08-13 22:43:26 (javabsvc.cpp (164)) SBL-EAI-05001:  Exception in Java Business Service in stage During Invoke :  JVM Exception:java.lang.NoClassDefFoundError: oracle/apps/xdo/common/log/Logger

Cause

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