My Oracle Support Banner

Sun Storage 3000 Arrays: Troubleshooting Controller Problems (Doc ID 1002641.1)

Last updated on AUGUST 19, 2019

Applies to:

Sun Storage 3320 SCSI Array - Version Not Applicable and later
Sun Storage 3310 Array - Version Not Applicable and later
Sun Storage 3510 FC Array - Version Not Applicable and later
Sun Storage 3511 SATA Array - Version Not Applicable and later
All Platforms

Purpose

This document provides an orderly set of steps to follow when troubleshooting controller problems for Sun Storage 3000 Arrays.

Before replacing a controller, confirm overall array health . Other components and/or conditions may have caused the current controller state. Most controller failures are caused by firmware detected problems and not actual controller hardware problems. Generally speaking, the controller should be one of the very  last components  replaced.

Symptoms:

Please refer to the Sun StorEdge 3000 Family RAID Firmware 4.2x User Guide, Appendix E for additional controller-related event messages.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.