Sun StorageTek [TM] Common Array Manager (CAM) Reports a "Fault Management Service authentication communication error" (Doc ID 1002778.1)

Last updated on JULY 17, 2015

Applies to:

Sun Storage 2540 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 6140 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 6540 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage J4400 Array - Version Not Applicable to Not Applicable [Release N/A]
Sun Storage 2510 Array - Version Not Applicable to Not Applicable [Release N/A]
Oracle Solaris on x86-64 (64-bit)
Oracle Solaris on SPARC (64-bit)
OpenSolaris
***Checked for relevance on 15-June-2011***


Symptoms

If there is a problem with array registration in Solaris CAM, where it fails at Step 5 with the following error :

"A Fault Management Service authentication communication error occurred. For further information, refer to the Sun StorageTek[tm] Common Array Manager Release Notes."


and/or CAM is unable to display Alarms, reporting the error :

An Internal Error occurred. The CAM FMS engine may be in an invalid state.

and/or CAM reports the general error :

The CAM FMS engine may not be responding. Please contact your Technical Support Representative for assistance.

Check the console_debug_log file in the /var/log/webconsole/console directory to see if 401 errors are reported when attempting to connect to the FMS webserver, http://localhost:8654/ e.g. :

java.io.IOException: Server returned HTTP response code: 401 for URL: http://localhost:8654/rashttp?GO=Client::Config::getRenv&GO2=Client::Alarm::summary

or :

com.sun.netstorage.fm.storade.service.StoradeException: Error communicating with FMS. Details:java.io.IOException: Server returned HTTP response code: 401
for URL: http://localhost:8654/rascgi?GO=Client::Device::Insert&class=storage.6130&ip=se6130-ctlr-a&iplist=10.4.143.59&...

Cause

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