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StorEdge L20/L40/L60 - Configuration of Mail Slot is Reset After Upgrading Robotics Firmware (Doc ID 1004045.1)

Last updated on MARCH 17, 2025

Applies to:

Sun Storage L20 (StorEdge-OEM) Tape Library - Version Not Applicable and later
Sun Storage L40 (StorEdge-OEM) Tape Library - Version Not Applicable and later
Sun Storage L60 (OEM) Tape Library - Version Not Applicable and later
All Platforms
 


Symptoms

Symptoms
Sun StorEdge[TM] L20/L40/L60: configuration of mail slot is reset after upgrading robotics firmware.

After upgrading robotics firmware (patch 111972-xx) of Sun StorEdge[TM] L20/L40/L60, tldcd daemon of VERITAS NetBackup detected the followings when the backup process started.

Jan 22 18:22:57 dbs001 tldcd[2736]: [ID 375195 daemon.error] TLD(0) 40 is an invalid slot

Jan 22 18:22:57 dbs001 ltid[2673]: [ID 362845 daemon.error] Request for media ID DU0015 is being rejected because it cannot be found in designated slot.

After reviewing the tape library settings, it was found that configuration setting of mail slots of Sun StorEdge L20/L40/L60 was reset as factory default.

Changes

Upgrading Robotics Firmware

Cause

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