Sun StorEdge[TM] A1000/A3000/A3500/A3500FC array: Array may crash after 828 days of uptime resulting in possible data loss. (Doc ID 1004737.1)

Last updated on MARCH 01, 2016

Applies to:

Sun Storage A3000 Array - Version All Versions and later
Sun Storage A3500 SCSI Array - Version All Versions and later
Sun Storage A1000 Array - Version All Versions and later
Sun Storage A3500 FC Array - Version Not Applicable and later
All Platforms

Symptoms

Sun[TM] StorEdge A1000/A3000/A3500/A3500FC arrays running Raid Manager firmware version 03.01.04.75 or earlier have a risk of losing data, or at least temporarily losing access to data, if the array has been running for 828 days without being reset or restarted.

After the array has been running continuously for more than 2 years, suddenly some LUNs disappear on the host, due to multiple disks being marked as failed. This may appear to be a hardware problem, and cause people to replace the array controller/drives, which does not solve the problem.

No errors are seen as symptoms. All of a sudden, some LUNs disappear, and the host application dies with SCSI reset/transport errors.

 

Changes

There is no change that precedes this problem, except that the array controller has been running continuous without being restarted for 828 days.

 

Cause

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