Removing stuck tape cartridge from 4mm DDS or 8mm EXB drives. (Doc ID 1007603.1)

Last updated on SEPTEMBER 09, 2014

Applies to:

Sun Storage DDS-4 Tape Drive - Version Not Applicable and later
Sun Storage DDS-3 Tape Drive - Version Not Applicable and later
All Platforms

Symptoms

Tape cartridge is stuck inside a 4mm DDS or 8mm Exabyte tape drive.

Unable to remove tape cartridge by pressing the unload button or by doing a power cycle of the unit.

Due to sensitive data, many Customers are often asking for their tape cartridge even when it is stuck inside the tape drive.

Changes

{CHANGE}

Cause

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