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Oracle HSM (SAMFS) - Troubleshooting Tape Drive Issues (Doc ID 1008467.1)

Last updated on SEPTEMBER 26, 2018

Applies to:

Oracle Hierarchical Storage Manager (HSM) and StorageTek QFS Software - Version 5.0 and later
All Platforms

Purpose

From time to time, hardware errors or mechanical failures can cause drives to fail in a Storage Archive Manager (SAM) environment.
This doc will discuss how to recover and how to troubleshoot the problem further. Isolating whether it's a hardware problem or software issue is the goal of this document.

If it's determined to be a tape drive hardware issue, after going through this document, please open a MOS Service Request (SR) against a drive tray serial number.

Troubleshooting Steps

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