Sun Fire [TM] SF3800/SF4800/SF4810/SF6800 - E4900/E6900 : System Serial Number(SSN) in showplatform different from SSN on the label. (Doc ID 1009228.1)

Last updated on FEBRUARY 23, 2016

Applies to:

Sun Fire 4810 Server - Version Not Applicable and later
Sun Fire 3800 Server - Version Not Applicable and later
Sun Fire 4800 Server - Version Not Applicable and later
Sun Fire E4900 Server - Version Not Applicable and later
Sun Fire E6900 Server - Version Not Applicable and later
All Platforms

Symptoms

Symptoms
On a Sun Fire[TM] Serengeti Server's System Controller (SC), the System Serial
Number(SSN) displayed from the command "showplatform -p mac" might not match the
SSN shown on the label located on the rear of the chassis (server).
An example of this would be a Sun Fire[TM] 4900 server which has a label on the
rear of the system which shows a SSN value of 111M1111, while the showplatform

command shows:

sc0:SC> showplatform -p mac

             MAC Address          HostID
-----------------   --------
Domain A      xx:xx:xx:xx:xx:xx    xxxxxxxx
Domain B      xx:xx:xx:xx:xx:xx    xxxxxxxx
Domain C      xx:xx:xx:xx:xx:xx    xxxxxxxx
Domain D      xx:xx:xx:xx:xx:xx    xxxxxxxx
SSC0          xx:xx:xx:xx:xx:xx    xxxxxxxx
SSC1          xx:xx:xx:xx:xx:xx    xxxxxxxx



System Serial Number: 111M1112

Why are these SSN values different and how does this get corrected?
Which serial number should be used to log a Sun Support Service call for this system?

Changes

{CHANGE}

Cause

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