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Sun Storage[TM] 3510 FC Array Experiences Unexpected SES Events (Doc ID 1012828.1)

Last updated on MAY 01, 2023

Applies to:

Sun Storage 3510 FC Array - Version Not Applicable to Not Applicable [Release N/A]
All Platforms

Goal

Description

Customers have reported that every 30 seconds as per polling interval, events were getting reported suggesting a bad power supply which can only be cleared by a power cycle of the Sun Storage[TM] 3510 FC Array.
Such events include: false power supply, not available messages, and amber LEDs on drives, controller, front panel and power supply.

Reported cases were with seen with DC power supplies.

Errors from persistent eventlog:

Thu Jun     8 14:33:28 2006
[Primary]    Notification
SES(C2 I12)Power Supply 1:Power Supply Back On-Line
Thu Jun     8 14:34:25 2006
[Primary]    Alert
SES(C2 I12)Power Supply 0:Device Not Availabled !
Thu Jun     8 14:34:25 2006
[Primary]    Alert
SES(C2 I12)Power Supply 1:Device Not Availabled !
Thu Jun     8 14:35:55 2006
[Primary]    Notification
SES(C2 I12)Power Supply 0:Power Supply Back On-Line
Thu Jun     8 14:35:55 2006
[Primary]    Notification
SES(C2 I12)Power Supply 1:Power Supply Back On-Line

Also seen:

Thu Jun  8 18:00:44 2006
[3F3f] #5542:  SES Device on StorEdge Array SN#<SERIAL_NUMBER> CH2 ID12: ALERT: PS 0 power supply state changed to critical
Thu Jun  8 18:00:44 2006
[3F3f] #5543:  SES Device on StorEdge Array SN#<SERIAL_NUMBER> CH2 ID12: ALERT: PS 1 power supply state changed to critical
Thu Jun  8 18:01:42 2006
[3Fdf] #5544:  SES Device on StorEdge Array SN#<SERIAL_NUMBER> CH2 ID12: NOTICE: PS 0 power supply is no longer critical
Thu Jun  8 18:01:42 2006
[3Fdf] #5545:  SES Device on StorEdge Array SN#<SERIAL_NUMBER> CH2 ID12: NOTICE: PS 1 power supply is no longer critical

In addition, the following amber LEDs were reported:

- Disks 0 and 1
- secondary controller (lower)
- all front panel LEDs except for fan
- either left or right power supply (varies across power cycles).

Name: FC_CHASSIS_BKPLN
Description: SE3510 FC Chassis/backplane
Part Number: 370-5535
Serial Number: <SERIAL_NUMBER>
Revision: 02
Manufacturing Date: Wed Sep 14 09:13:59 2005
Manufacturing Location: Suzhou,China
Manufacturer JEDEC ID: 0x0301
FRU Location: FC MIDPLANE SLOT
Chassis Serial Number: <SERIAL_NUMBER>
FRU Status: Fault

Solution

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