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ACSLS - NetBackup Media Server Cannot Communicate With ACSLS (Doc ID 1014420.1)

Last updated on JANUARY 11, 2021

Applies to:

Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 7.0 to 8.5.1 [Release 7.0 to 8.0]
All Platforms

Symptoms

1. The NetBackup media server cannot communicate to ACSLS.  

    Error messages in the Netbackup acsssi event log:
    11-11-03 20:13:54 SSI[0]:
    ONC RPC: csi_rpccall(): status:STATUS_NI_FAILURE; failed: clntudp_create()
    RPC UDP client connection failed, RPC: Port mapper failure
    Remote Internet address:111.222.333.444, Port: 0;

    11-11-03 20:14:24 SSI[0]:
    cl_ipc_write: Sending message to socket 51658 failed on "Connection refused"
    11-11-03 20:14:24 SSI[0]:
    ONC RPC: csi_ipc_send(): status:STATUS_IPC_FAILURE
    Cannot send message To Client:discarded


2. When csi tracing is enabled, there is no logged activity between the reported NetBackup media server and ACSLS.

3.  Most of the time, the communication problem occurs during volume inventory processing.

Changes

No known change in the system.

Cause

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