Quantum/Seagate LTO - Stuck Cartridge in Seagate LTO Drive (Doc ID 1015350.1)

Last updated on AUGUST 27, 2014

Applies to:

Sun StorageTek L40 Tape Library - Version Not Applicable and later
Sun StorageTek L80 Tape Library - Version Not Applicable and later
Certance-Quantum LTO3 Tape Drive - Version Not Applicable and later
All Platforms

Symptoms

Hand stuck removing tape from drive during Veritas inventory.
Stuck cartridges with Seagate LTO drives in L40 libraries.
Stuck cartridges with Seagate LTO drives in L80 libraries.
Upon opening the door to the library, the hand is found with a cartridge that is partially in the hand and partially ejected from the drive.

STUCK Cartridges with Seagate LTO drives in L40 and L80 libraries. Error seen on Libraries is FSC 3087. Upon opening the door to the library, the hand is found with a cartridge that is partially in the hand and partially ejected from the drive.

Cause

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