Tape - Information needed to Engage a Tape Problem to Support

(Doc ID 1016821.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Sun StorageTek 9940B Tape Drive - Version Not Applicable and later
Sun StorageTek 9940 Tape Drive - Version Not Applicable and later
Sun StorageTek T10000A Tape Drive - Version Not Applicable and later
Sun StorageTek T10000B Tape Drive - Version Not Applicable and later
Sun StorageTek 7430 Tape Library - Version Not Applicable and later
All Platforms

Goal

Information needed to troubleshoot a tape problem
Information needed to open or engage issue
Tape troubleshooting
Escalation information
Library troubleshooting

Solution

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