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Message SMC0128 Reports "START TAG NOT FOUND" (Doc ID 1016836.1)

Last updated on DECEMBER 18, 2023

Applies to:

Sun StorageTek HTTP Server - Version 6.1 and later
Sun StorageTek Storage Management Component (SMC) - Version 6.1 and later
Sun StorageTek Enterprise Library Software (ELS) - Version 7.0 and later
IBM z/OS on System z

Symptoms

SMC client unable to communicate with server
SMC0128 message with text: REASON=DATA ERROR=
SMC0128 message with text: ERROR=XML RESPONSE ERROR; START TAG NOT FOUND

Example of complete SMC0128 message text:

SMC0128 TAPEPLEX error:
                  Comm error number 5 of unlimited
                  Job=SMC STC12345 task=SMCCFMX0SUBTASK0 msg=E5EF2D6C
                  TAPEPLEX=TESTPLEX SERVER=HSCX request=CONFIG
                  Client socket=3 port=any
                  Server IP=xx.xx.xx.xx port=yyyy
                  Bytes out=378 in=1871
                  Error=XML response error; start tag not found
                  Response from HTTP server follows:
                  HTTP/1.0 200 OK
                  SMC comm RC=376

Changes

Possible changes made to environment prior to the error:

  • Changed firewall hardware/software
  • Configuration change to router

Cause

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