Troubleshooting Sun Storage[TM] 2500 and 6000 RAID Array Disk Failures (Doc ID 1021055.1)

Last updated on OCTOBER 04, 2024

Applies to:

Purpose

The purpose of this document is to help troubleshoot disk failure symptoms on StorageTek, Sun StorEdge, Sun StorageTek, and Sun Storage arrays.

Symptoms

• Common Array Manger or SANtricity show a fault for Failed Hot Spare or Unassigned Drive (alarm ID xx.66.1021)
  
• Common Array Manager or SANtricity show a fault for Failed Drive (alarm ID xx.66.1023).
• Common Array Manager or SANtricity show a fault for Volume Degraded (alarm ID xx.66.1013).
• Common Array Manager  or SANtricity show a fault for Volume Failed (alarm ID xx.66.1017).
• SANtricity or Common Array Manager show a fault for Impending Drive Failure Risk Low (xx.66.1026).
• SANtricity or Common Array Manager show a fault for Impending Drive Failure Risk Medium (xx.66.1025).
• SANtricity or Common Array Manager show a fault for Impending Drive Failure Risk High (xx.66.1024).
• SANtricity or Common Array Manager show a fault for Drive Bypassed, reason not specified (xx.66.1064).
• SANtricity or Common Array Manager show a fault for Drive Bypassed, Single Port (xx.66.1119)
• SANtricity or Common Array Manager show a fault for Drive Path Degraded (xx.66.1076).
• An amber LED is lit on one or more drives in the storage system.

Please validate that each troubleshooting step below is true for your environment. Each step will provide instructions via a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.

Troubleshooting Steps