VTL - Data read from virtual media appears to be corrupt

(Doc ID 1022193.1)

Last updated on NOVEMBER 04, 2011

Applies to:

Sun StorageTek VTL Value System - Version: 1.0 - Build 1323 to 1.0 - Build 1323 - Release: 1.0 to 1.0
Sun StorageTek VTL Plus Storage Appliance - Version: 1.0 - Build 1323 to 2.0 - Build 1656   [Release: 1.0 to 2.0]
Sun StorageTek VTL Prime System - Version: 1.0 - Build 1813 to 1.1 - Build 2076   [Release: 1.0 to 1.0]
Sun StorageTek VTL Storage Appliance - Version: 4.0 - Build 1221 to 4.0 - Build 1221   [Release: 4.0 to 4.0]
All Platforms
.
***Checked for relevance on 03-11-2011*** (dd-mm-yyyy)

Symptoms

Commvault media server is reporting "Data read from media appears to be corrupted". The restore job failed when reading from the virtual tape drive assigned thru the VTL target port.

Error messages in Commvault logs:

# ERROR CODE [40:91]: Failed to Copy or verify Chunk [463453] in media [000006], Storage Policy [], Copy [], Host [10.23.10.122], Path [scsidev@4:4.100.2], File Number [806], Backup Jobs [ ]. Data read from media appears to be corrupted. Data read from media appears to be corrupted.

Error messages in VTL messages file:

Jan 26 22:39:14 xxxVTL1 qla2x00fs: [ID 359633 kern.info] fffffe8000866c80 qla(1): [CTIO_24xx_TYPE] received with status SRR_RECV!
Jan 26 22:39:23 xxxVTL1 qla2x00fs: [ID 359633 kern.info] fffffe8000866c80 qla(1): [CTIO_24xx_TYPE] received with status SRR_RECV!

Cause

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