Advanced diagnostic tricks for troubleshooting JServer performance of Secure Global Desktop (Doc ID 1022250.1)

Last updated on JUNE 25, 2014

Applies to:

Oracle Secure Global Desktop - Version 4.41 to 5.1 [Release 4.0 to 5.0]
All Platforms

Goal

While troubleshooting performance or load issues within a Secure Global Desktop deployment, it may become necessary to closely monitor and analyze the behavior of the core Secure Global Desktop services, a component called the JServer.

This document describes the use of diagnostic tools, such as the JConsole, as well as instrumented garbage collection.

Important notes regarding these advanced diagnostic methodologies:

1. Many of these instructions leverage tools included within the bundled JDK--tools that may change with subsequent releases of the product. As such, it is particularly important that the administrator verify that the instructions contained herein are appropriate for their deployed versions of SGD.

2. These are not lightweight diagnostic processes--each, respectively, may consume a small but deterministic resource overhead. As such, this guidance is not intended for 'everyday' monitoring, but should be used with the direction of a SGD support or services representative.

Solution

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