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Login failures for Virtual Desktop Infrastructure or Secure Global Desktop Users Authenticating Against Active Directory. (Doc ID 1022272.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.3 to 3.5.2 [Release 3.0]
All Platforms

Symptoms

The Administrator receives reports that some users defined within Active Directory (AD) are unable to authenticate with Virtual Desktop Infrastructure (VDI). This failure may be seen at the standard VDI login or with direct connections to virtual machines via the VDI RDP Broker.

In this situation, verbose cacao logging will reveal the following error:

03/01/2010 15:04:39 com.sun.sgd.directoryservices.core.error.ErrorHandler handleError
FINE: thr#19 Processing javax.security.auth.login.LoginException: KDC has no support for encryption type (14)


Attempts to resolve this behavior by restarting software-services or the server itself are unsuccessful.

Cause

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