Troubleshooting Sun Storage[TM] 6580/6780 Host Interface Card Faults
(Doc ID 1120725.1)
Last updated on JUNE 30, 2019
Applies to:Sun Storage Common Array Manager (CAM) - Version 5.0 and later
Sun Storage 6580 Array - Version Not Applicable and later
Sun Storage 6780 Array - Version Not Applicable and later
Information in this document applies to any platform.
This document is intended to provide a basic overview on how to troubleshoot faults with the array RAID controller Host Interface Cards (HIC).
Please validate that each troubleshooting step below is true for your environment. Each step will provide instructions via a link to a document, for validating the step and taking corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. Please do not skip a step.
- Controller Offline Critical Fault(xx.66.1028).
- Seven Segment Display of SE+dF+dash+CF+H#+ blank (repeats).
- SANtricity or Common Array Manager report a critical fault of Host IO Card has Failed (xx.66.1150).
- SANtricity or Common Array Manager report a critical fault of Host IO Card is Degraded (xx.66.1300).
- SANtricity or Common Array Manager reports a critical fault of One or More Volumes not on their Preferred Path (xx.66.1010).
- Array Error log event ID .
HIC faults come in two basic varieties.
- A configuration fault during array controller boot, where the two controllers do not match each others configuration.
- A diagnostic fault of th Host IO card itself, which results in a degraded or failed status.
A degraded HIC is one where at least one host port is able to transport data. A failed Host Card is one where no host ports can transport data. In both of these cases, the array controller will still be in an Online state.
A volume not on its preferred path is a secondary symptom to a HIC fault, and if none of the other alarms are present, should be ignored as part of this document. This fault will not be addressed beyond this point in the document.
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