Sun Storage 7000 Unified Storage System: Service Processor (SP) Issues (Doc ID 1168273.1)

Last updated on OCTOBER 10, 2013

Applies to:

Sun Storage 7210 Unified Storage System - Version All Versions and later
Sun Storage 7110 Unified Storage System - Version All Versions and later
Sun Storage 7410 Unified Storage System - Version All Versions and later
Sun Storage 7310 Unified Storage System - Version All Versions and later
7000 Appliance OS (Fishworks)

Symptoms

 

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Service Processor firmware version below 2.0.2.16 can leak memory eventually resulting in a variety of issues as listed below for 7110, 7310 and 7410.

 - Cannot connect to Service Processor via serial or network
 - Service Processor absent from hardware details page in BUI
 - Alert: Service Processor has stopped responding to requests
 - Directories, such as /SYS, missing from SP interface.
 - Fans in server node running continuously at full speed
 - Slow throughput to system disks (due to fan vibration)
 - Time out during software upgrade (due to system disks/fan vibration)

Same applies to 7210 for Service Processor firmware version below 2.0.2.15.

Alert Example:
---------------------------------------------------------------------------------------------------
SUNW-MSG-ID: AK-8000-86, TYPE: Defect, VER: 1, SEVERITY: Major
EVENT-TIME: Tue Aug 4 10:32:13 2009
PLATFORM: i86pc, CSN: 0810QAS002, HOSTNAME: XXXX
SOURCE: appliance/kit/akd:default, REV: 1.0
EVENT-ID: 8b942adb-4213-4cf5-df69-d567f6ecab1b
DESC: The service processor needs to be reset to ensure proper functioning.
AUTO-RESPONSE: None.
IMPACT: Service Processor-controlled functionality, including LEDs, fault management, and the serial console, may not work correctly.
REC-ACTION: Click the initiate repair button.
---------------------------------------------------------------------------------------------------

--------------
TIME UUID SUNW-MSG-ID
Nov 19 15:13:51.3262 0522677b-24ed-e55e-c47c-a5cce7260c2f AK-8000-86

TIME CLASS ENA
Nov 19 15:13:51.1931 ereport.ak.xmlrpc.hardware.sp.uptoolong 0x0000000000000000

::
class = defect.ak.xmlrpc.hardware.sp.needreset
-------------

-----------------------------------------------------------------------------------
Feb 08 22:12:06.7927 ereport.ak.xmlrpc.hardware.sp.uptoolong
-----------------------------------------------------------------------------------

Cause

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