Troubleshooting failed launches of load balanced webtop objects within Secure Global Desktop (Doc ID 1169034.1)

Last updated on DECEMBER 14, 2015

Applies to:

Oracle Secure Global Desktop - Version 4.41 and later
Information in this document applies to any platform.

Symptoms

Load balanced webtop object (application) will fail to launch despite repeated attempts.

Changes

Problems on a proper subset of the load balancing group may cause launch failures.  This can be exacerbated if the load balancing algorithm counts active sessions on the application server.  A server that can not launch, but seems healthy otherwise, will be chosen precisely because it will have fewer sessions than other servers.

Too many failed attempts at connecting to a Windows Terminal Server can precipitate this condition.

Cause

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