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Oracle ZFS Storage Appliance: How to generate a system core dump in case of system hang (BUI and CLI fails to respond) using NMI when directed to do so by an Oracle Support Engineer (Doc ID 1173064.1)

Last updated on JULY 24, 2018

Applies to:

Sun ZFS Storage 7420 - Version All Versions and later
Sun ZFS Storage 7120 - Version All Versions and later
Sun Storage 7310 Unified Storage System - Version All Versions and later
Sun Storage 7410 Unified Storage System - Version All Versions and later
Sun Storage 7110 Unified Storage System - Version All Versions and later
7000 Appliance OS (Fishworks)

Goal

How to generate a system core dump in case of system hang (BUI and CLI fails to respond) using NMI.

Before performing the NMI, a Service Request should be opened to Oracle Support with an Engineer who can verify the system status and collect any additional information - that will be lost once the NMI is
performed - which may be necessary in the analysis of the core dump.

The Oracle Engineer will confirm if NMI is necessary and when no further data collection is required and the NMI can be performed.

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Solution

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