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How to Use the 'ut_gather' Tool to Collect Diagnostic Data for Sun Ray Software Support (Doc ID 1260464.1)

Last updated on MAY 28, 2020

Applies to:

Sun Ray Hardware - Version Sun Ray 2 and later
Sun Ray Software - Version SRS 4 to SRS 5.4.5 [Release 4.0 to 5.0]
Information in this document applies to any platform.

Purpose

The Oracle Explorer Data Collection tool contains only a very limited subset of Sun Ray specific information.

Therefore it is mandatory to provide ut_gather data when opening a Sun Ray Software SR.

This document provides a download of the Sun Ray Software ut_gather tool and instructions on how to use ut_gather to collect an output file for the review of Sun Ray Software Support staff.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps

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